Help Center
We are here to help โ call, WhatsApp or email us.
Contact us
Track your order
Send us your order details and we will reply with the delivery status.
Bulk orders & business quotes
Buying in large quantities for a farm, shop or business? Tell us what you need and we will send you a special price.
โฉ๏ธ Returns & refunds
- Check your parcel when it arrives. If an item is damaged, wrong or missing, contact us as soon as possible with your order details and a photo.
- Items should be unused and in their original packaging to be returned.
- After we check the item, we arrange a replacement or refund as agreed with you.
- Some items (for example opened fertilizer or hygiene products) may not be returnable unless they are faulty.
Questions about a return? Call 070 125 5255.
Frequently asked questions
How do I place an order?๏ผ
Login, add products to your cart and open the cart. Fill in your delivery details, transfer the total to our bank account and upload a photo of the bank transfer slip, then tap โPlace orderโ. You can follow it in My orders.
Where do you deliver?๏ผ
We deliver islandwide across Sri Lanka. The delivery charge is shown in your cart before you pay.
How can I pay?๏ผ
By bank transfer. The bank account details are shown in the cart. After we check your slip, your order is confirmed and the sellers ship your items. If the slip is not clear you can upload a new one from the order page.
Who sells the products?๏ผ
Products are sold by sellers whose shop has been checked and verified by Visionase. Every product is also reviewed before it appears in the shop.
How do I become a seller?๏ผ
Register a seller account, verify your shop with your ID, billing proof and bank details, and start adding products after approval.